Household-owned Winchester Motor Group has oriented its workers to Skoda coaching packages to enhance buyer satisfaction and retention.

The group has two SKODA dealerships, in Winchester and Aldershot, serving clients within the Andover, Basingstoke, Petersfield and Eastleigh areas.

Managing Director Mark Mills-Goodlet stated: “As a household enterprise, we delight ourselves on buyer satisfaction and SKODA’s studying path permits us to accredit our workers to offer our clients correct recommendation. , knowledgeable and sincere.

The SKODA program supplies them with in-depth product information to assist clients make an knowledgeable and well-informed choice when selecting a automotive, whereas after-sales service turns into extra environment friendly, permitting repairs to be carried out accurately from first try.

“Worker improvement will probably be necessary not just for rising our buyer satisfaction, but additionally for employees well-being, as enhancing abilities has been recognized as a key aspect for employees retention.”

Winchester Motor Group stated the advantages of are apparent as they’ve various workers with lengthy service data and a rising buyer return fee.

Pictured, from left, are gross sales executives Wayne Hamilton, Jonny Moroney and Lauren Dumigan with gross sales supervisor Glenn Taylor.



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