Winchester Motor Group not too long ago upgraded six of its staff to customer support certification.
The group has two Skoda dealerships, in Winchester and Aldershot, each of which supply new automotive gross sales, authorized used vehicles and after-sales providers for upkeep, MOT and repairs.
Managing Director Mark Mills-Goodlet mentioned: “As a household enterprise, we satisfaction ourselves on buyer satisfaction and Skoda’s studying journey permits us to accredit our workers to provide our prospects correct recommendation. , knowledgeable and sincere.
“Skoda’s program supplies them with in-depth product data to assist prospects make an informed and knowledgeable choice when selecting a automotive, whereas after-sales service turns into extra environment friendly, permitting repairs to be carried out. proper the primary time.
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“Worker improvement will stay vital not just for growing our buyer satisfaction, but in addition for employees well-being, as enhancing abilities has been recognized as a key ingredient for employees retention.”
Winchester Motor Group has plenty of staff with lengthy service data and a rising buyer return price.
Serving prospects within the Andover, Basingstoke, Petersfield and Eastleigh areas, the indicators are good for the group as they proceed to strengthen by way of 2023.